Privacy Policy
Ittor LTD (Trading as Ittors.com)
Company number: 17000531
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2 H9JQ
Contact: support@ittors.com
Tel: +44 20 80730382
1. Introduction
Ittor LTD (“we”, “us”, or “our”), operating under the name Ittors.com, takes the protection of your personal data seriously.
This Privacy Policy describes how we collect, process, store, and safeguard personal information when you use our cloud storage platform, website, and associated services (collectively referred to as the “Service”).
By registering an account or accessing the Service, you confirm that you have reviewed and accepted the terms of this Privacy Policy.
For the purposes of data protection laws, Ittor LTD acts as the data controller of your personal information.
2. Data We Collect
We may collect and process the following categories of personal data:
2.1 Identity and Contact Data
Full name
Email address
Account password (stored in encrypted form)
Telephone number (where voluntarily provided)
2.2 Technical Data
IP address
Device and session identifiers
Operating system and browser information
Login dates and times
Security and access logs
2.3 Usage Data
Pages and sections viewed
User interactions and feature usage
Session behaviour
System and error logs
2.4 Content Data (Cloud-Stored Material)
This includes all files, documents, media, and other data uploaded, stored, or transmitted through your Ittors cloud account.
We do not review or access stored content except where strictly necessary for:
maintaining platform security or preventing fraud,
meeting legal or regulatory obligations,
resolving technical or support issues at your explicit request.
2.5 Communication Data
Records of communications with us, including emails, chat messages, and support requests.
2.6 Cookies and Tracking Data
Information collected through cookies and similar technologies, as described in Section 10.
3. Legal Bases for Processing (GDPR / UK GDPR)
We process personal data on the following lawful grounds:
Contractual Necessity: to provide and operate the Service and manage your account.
Legitimate Interests: to secure the platform, prevent misuse, ensure system reliability, and enhance user experience.
Legal Compliance: to satisfy applicable legal, financial, and regulatory obligations.
Consent: where required for optional processing activities such as marketing communications or non-essential cookies.
4. How We Use Your Information
Your personal data is used to:
Register and administer user accounts
Deliver cloud storage functionality and manage stored content
Protect the Service against security threats and unauthorized access
Respond to customer inquiries and provide technical support
Improve website structure, performance, and usability
Communicate service updates or important operational changes
Perform internal analytics and service optimisation
Comply with applicable laws and regulatory requirements
5. Disclosure of Your Information
We may disclose personal data in the following circumstances:
5.1 Third-Party Service Providers
We work with trusted providers who support us with:
cloud hosting and infrastructure services
secure data storage and backup systems
payment processing
analytics and performance monitoring
email and communication delivery
All such providers act under our instructions and are bound by GDPR-compliant data processing agreements (DPAs).
5.2 Business Transfers
If Ittor LTD undergoes a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable data protection safeguards.
5.3 Legal and Regulatory Disclosure
We may disclose information where required by law, court order, or valid request from a competent authority.
We do not sell personal data to third parties.
6. International Data Transfers
When personal data is transferred outside the UK or European Union, we ensure adequate protection through appropriate safeguards, including:
Standard Contractual Clauses (SCCs)
Recognised adequacy decisions
Other lawful transfer mechanisms permitted under data protection law
7. Data Retention
Personal data is retained only for as long as necessary for the purposes outlined in this Policy:
Account information: retained for the duration of the active account
Cloud-stored content: permanently deleted upon account closure
Backup data: retained for up to 30 days before automatic removal
Payment and legal records: retained for up to 6 years as required by law
Users may request deletion of their account and associated data at any time.
8. Security Measures
We implement robust technical and organisational security measures, including:
Encryption of data in transit and at rest
Secure server environments with segregated storage
Role-based access controls and authentication safeguards
Continuous monitoring and intrusion detection
Regular security reviews and vulnerability assessments
Alignment with recognised cloud security best practices
While absolute security cannot be guaranteed, we take all reasonable steps to protect personal data.
9. Children’s Data
The Service is not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors, and any such data identified will be removed without delay.
10. Cookies and Tracking
Cookies are used to support essential functionality and improve service performance.
10.1 Essential Cookies
Necessary for authentication, security, and core system operations.
10.2 Non-Essential Cookies (Consent Required)
Analytics and preference-related cookies are used only with your explicit consent.
You may modify or withdraw consent at any time.
Disabling cookies via browser settings may limit certain features of the Service.
11. Your Rights (GDPR / UK GDPR)
You are entitled to exercise the following rights:
Access your personal data
Correct inaccurate or incomplete information
Request erasure of personal data
Restrict data processing
Object to processing based on legitimate interests
Request data portability
Withdraw consent at any time
Submit a complaint to a supervisory authority
We respond to verified requests within 30 days.
Requests should be directed to: support@ittors.com
12. Right to Complain to the ICO
You have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone (UK): 0303 123 1113
We encourage contacting us first to resolve concerns efficiently.
13. Where We Store Your Data
Personal data is stored in secure data centres operated by carefully selected third-party providers.
By using the Service, you agree to the processing and storage of data in accordance with this Privacy Policy and applicable laws.
14. Changes to This Privacy Policy
This Privacy Policy may be updated periodically.
Significant changes will be communicated with reasonable advance notice.
15. Contact
For privacy-related inquiries or requests:
📩 support@ittors.com
📞 +44 20 80730382
