Refund Policy
At Ittors.com, we are committed to delivering reliable cloud storage and data management services. At the same time, we recognize that refund requests may arise in specific situations. This Refund Policy explains when and how a refund may be granted.
Refund Eligibility
You may qualify for a refund under the following circumstances:
Service Unavailability:
A refund may be considered if access to the Service is not provided due to an issue on our side and we are unable to restore access to your cloud account within a reasonable timeframe.
Technical Issues Affecting Service Quality:
Refunds related to quality apply only to serious technical problems that prevent normal use of the Service. If such an issue occurs and you submit clear and valid evidence, we may approve a full or partial refund at our discretion.
Refund Request Within 14 Days:
You may request a refund within 14 days from the date of purchase. To begin the process, please contact our support team and include valid proof of payment.
Refund Request Process
To submit a refund request, please follow these steps:
Contact Support:
Send an email to our support team at support@ittors.com
within 14 days of purchasing or activating the Service.
Provide Required Information:
Clearly describe the reason for your refund request and include any relevant information or documentation supporting your claim.
Request Review:
Our support team will review your request and notify you of the decision as soon as possible.
Refund Exclusions
Refunds will not be issued in the following cases:
Change of Decision:
Requests based solely on a change of mind or personal preference are not eligible for a refund.
Breach of Terms or Misuse:
We reserve the right to deny refunds where there is evidence of misuse, fraudulent behavior, or violation of our Terms of Use.
Service Usage:
No refunds are available if the Service has already been accessed, files have been uploaded, or cloud storage resources have been used.
Used Subscription Periods:
Refunds are not provided for subscription periods that have already begun or have been partially used.
Refund Processing
Approved refunds are processed within 10 business days and are issued only to the original payment method used for the transaction.
Legal Rights & Digital Service Notice
By purchasing and accessing our cloud services, you acknowledge that the digital Service starts immediately. Once access is granted or the Service is used, your statutory right of withdrawal no longer applies. This policy does not affect any rights granted to you by applicable law.
Contact Information
If you have any questions regarding this Refund Policy, please contact us at support@ittors.com
